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Terms & Policies

Returns, exchanges, and cancellations

We want you to be completely satisfied with your order!

Contact us via email or phone (info@nationaletching/800.932.9273) with any issues within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: Before item has shipped


The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders
  • Items on sale


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Please note that delays due to customs are out of our control.



Your shipping and billing address, and contact information is used only for the following:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)


National Etching keeps your payment information secure.