Returns & Refunds

Returns & Refunds
We appreciate your business! We stand behind everything we create and want you to be delighted with your items.

Returns of non-custom items are accepted within 30 days in unused condition and original packaging. We are unable to accept returns on custom items. 

Return shipping address:
National Etching
1105 12th Ave NW, Suite A4
Issaquah, WA 98027

Please note, restocking fees may apply. 

We will replace or exchange non-custom items if they are defective or damaged. Please send us an email at

Cancellations are accepted on stock items if cancelled before shipping. If already shipped, you are welcome to return it to us for a refund. 

Custom items already in process are unable to be cancelled.

To cancel, please email us at or call us at 800.932.9273/425.557.6642.

Warranty Information
To show our commitment to quality, National Etching includes a manufacturer’s warranty that covers any defects on our products. This warranty is non-transferrable and only valid to the original buyer for purchases made directly from National Etching on any ecommerce platform.

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Please note that delays due to shipping and customs are out of our control.