Frequently Asked Questions

Ordering & Process

How do I place an order?

We offer standard cork and leatherette labels, assorted drinkware, and select votive etchings available to order directly on the website. To start your custom design, just fill out our form with your idea or artwork to get started. We’ll confirm details, provide an estimate and proof if needed, and begin once approved.

Will I see a proof?

Yes, for most custom work. Nothing is created until you’ve approved the design. We keep your artwork on file, so for reorders you can skip proofing—just let us know.

Can you use my handwriting or a photo of a note?

Yes. We can work from clear photos or scans of handwriting and will adjust as needed to ensure it etches cleanly.

What files work best?

Vector files (AI, SVG, EPS) are ideal, but we can also work with high-resolution PNGs or clear images.

Turnaround & Pickup

How long does it take?

Most orders are completed within a few business days. Larger or more detailed orders may take longer.

Do you offer rush orders?

Rush orders may be available for an additional fee, depending on our schedule. Email us and we’ll let you know what’s possible.

Do you offer local pickup or drop-off?

Yes. We partner with Mail Hub in Issaquah for convenient local drop-off and pickup.

Votive Etching

Do you etch glassybaby votives?

Yes—this is one of our specialties. Our abrasive etching creates a soft, frosted finish that complements the glow of the glass.
You can view the full process and options on our Votive Etching page.

Will the etching wear off?

No. The design is permanently etched into the surface and will not fade or wash away.

Will etching affect the candle glow or integrity of the votive?

No. It softens and diffuses the light, enhancing the glow rather than dimming it. The thickness of glassybaby votives allows for etching without affecting their integrity.

Drinkware (Tumblers & Shot Glasses)

Are tumblers and shot glasses dishwasher safe?

Yes—top rack recommended.

Will the design fade or peel?

No. The design is etched into the surface, not printed, so it won’t fade, peel, or wear off.

Can you etch logos or bulk orders for events?

Yes. We regularly create custom drinkware for events, gifts, and wholesale orders.

Cork & Leatherette Labels

Are your labels washable?

Yes. Both cork and leatherette are designed to hold up to regular washing.

Can labels be sewn onto garments or goods?

Yes. Both materials are flexible, durable, and easy to sew.

Can I order custom sizes and shapes?

Yes. All labels are cut and marked in-house, and we can accommodate virtually any size, shape, or quantity.

Do you keep my artwork on file?

Yes. We keep all client artwork on file to make reordering easy.

Will the engraving fade over time?

No. The design is permanently marked into the material and will not fade or wear away.

Garden Signs

Are your garden signs weatherproof?

Yes. Our signs are made from durable materials designed to hold up outdoors.

Will the design fade over time?

No. The design is permanently marked and won’t peel or wear away like surface-applied graphics.

Can I order custom designs?

Yes. We can create custom signs with your text, layout, or artwork. To start your custom design, just fill out our form with your idea or artwork to get started. We’ll confirm details, provide an estimate and proof if needed, and begin once approved.

Shipping & Handling

How should I send items to you?

Pack items securely and ship using a trackable service to:
National Etching
Attn: Order Name / Order #
1420 NW Gilman Blvd, #2278
Issaquah, WA 98027

What if something breaks in transit?

If damage occurs during shipping, contact us right away and we’ll help resolve it.

Pricing

How is pricing determined?

Pricing is based on the size of the item, design complexity, and quantity.

Do you have minimum order quantities?

No minimums for most orders. Bulk pricing is available for larger quantities.

Can you provide a quote before I order?

Absolutely! Fill out our form with your idea or artwork to get started. We’ll confirm details and provide an estimate.

Design

What can you etch or mark?

Text, logos, handwriting, and detailed designs—including full wraps depending on the piece.

Are there any design limitations?

Very fine lines and heavy gradients may need adjustment. We’ll guide you to ensure the best possible result.

Can you help with the design?

Yes. We’re happy to refine your idea or create something from scratch.

Guarantee

What if there’s an issue with my order?

Contact us and we’ll work with you to make it right.