Returns & Exchanges

We want you to love your order. The following outlines how we handle returns, exchanges, and order changes.

Returns

Returns of non-custom items are accepted within 7 days of delivery, provided they are unused and in original packaging.

All custom, personalized, or made-to-order items are final sale and not eligible for return or exchange.

Return shipping address:
National Etching
1420 NW Gilman Blvd, #2278
Issaquah, WA 98027

Restocking fees may apply.

If a non-custom item arrives damaged or defective, we will replace or exchange it.

Damage claims must be submitted within 48 hours of delivery and must include photos of:

To start a request, email info@nationaletching.com.

Each custom piece is made to order based on your approved design.

Once a design proof is approved, the customer is responsible for all spelling, layout, and design accuracy.

Because of the personalized nature of our work, custom orders cannot be returned or exchanged once production begins.

If you provide your own items for etching, please note:

While we take great care, all customer-supplied items are processed at your own risk.

Stock items may be cancelled prior to shipping.

Custom orders cannot be cancelled once they have entered production or after design approval.

To request a cancellation, email info@nationaletching.com or call 425.557.6642.

Once an order leaves our studio, shipping carriers are responsible for delivery.

We are not liable for delays, damage, or loss caused by the carrier, but we will assist with claims when possible.

Shipping insurance is recommended for high-value orders.

We stand behind the quality of our work. If you believe your item has a defect in materials or workmanship, please contact us.

This warranty applies only to the original purchaser and to orders placed directly with National Etching.

Buyers are responsible for any customs duties or import taxes that may apply.

We are not responsible for delays caused by shipping carriers or customs processing.